Aleksandar • Vacić

iOS bits and pieces

How to find crash logs for iPhone applications on Mac, Vista and XP

Please note: this is a personal website, NOT a support resource for various large games and app companies that send their customers here. Use this page to find the crash logs but then contact them, not me.

Please!

iTunesConnect service – a web site that iPhone developers use to manage their published applications – has a separate area that will list all the synced crash reports from the application users.

However, not all of the crashes appear there, or are slow to appear. Thus, if you have a desperate problem with someone’s application, it’s a good idea to pick these up and send them to a developer.

Here’s how, in three major operations systems: Mac OS X, Windows Vista / Windows 7 and for Windows XP.

iTunes sync

Application crash logs are transfered to your computer each time you do a sync with the device, in the iTunes. Thus, first step is to sync with iTunes:

Sync the iPhone or iPod Touch through iTunes

Mac OS X

On the Mac, crash logs are kept at:

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~/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME>

where ~ is your Home folder. Here’s an example:

Crash logs on the Mac OS X. Device name is "iPhone AV" here

There’s the .crash file and .plist file - archive them both and send to a developer. Actually, pick all the files you find there that have the name of the problematic application.

Windows Vista / Windows 7

Files are located here:

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C:\Users\<USERNAME>\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice/<DEVICE_NAME>

AppData folder is hidden by default, so here’s how to access it. Get into your personal folder:

User folder, with Vista folder path

Now click on the folder (address) bar which will change the display into Windows folder path and add \AppData to it, then click Enter.

When clicked, the address bar changes into regular Windows folder path

This will then show the folder contents. From here, you can follow the path above until you get to the crash logs.

For Windows 7, follow the same procedure.

Windows XP

Location is here:

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C:\Documents and Settings\<USERNAME>\Application Data\Apple computer\Logs\CrashReporter/<DEVICE_NAME>

is your login username. Application Data folder is usually hidden by default, so you need to reveal it in the same way as in Vista – by typing in and pressing Enter.

And that’s it. Easy :) - rest is for developer to sweat it.

Apple should ditch DVD drive in their notebooks

I wrote about my disappointment due to Apple’s removal of ExpressCard/34 slot in the last generation of its Macbooks. I can’t imagine this is due to cost issues – it’s probably the space constraint since they wanted to add SD card slot.

Here’s a proposal: remove the DVD drive entirely. I don’t know about you, but I have used that thing less than 10 times in last 2 years of owning Macbook Pro. It mostly collected dust and stopped working reliably rather quickly due to that same dust; last few times when I wanted to do anything with it, it spent ages trying to recognize the disk. Or even failed to read it – even Leopard original install disk, which is in pristine condition. Or last night, when it failed to write an empty DVD, which I then burned with no issues on my wife’s Sony VAIO drive.

It’s by far the worst part of the otherwise great notebook.

It’s useless outdated thing, ripe for replacement. It would free up huge space in the notebook for many, much more useful things like:

  • integrated SIM card slot

  • ExpressCard/34 or even /54 slot

  • one or two eSATA connectors

  • at least one more USB port

For anyone that needs the drive, they already sell external SuperDrive for Macbook Air and there’s plenty of 3rd party external packages.

What’s not to like? Eh, Apple, how about that?

Apple killed the Pro line of its notebooks

Surprise appearance at the WWDC turned out to be the least welcome, at least for me. Refresh of the entire notebook line with better hardware and lower prices is fantastic and I would be tempted to buy new MBP when Snow Leopard is out (same as I did with Leopard). Especially given the fact that I would very much welcome huge increase in battery life (got to be seen to be believed).

However, I was quite shocked to see that Apple decided to remove its only expansion slot – ExpressCard/34 – while keeping the FW800 and 2 USB ports, with no additions at all. No eSATA port. No additional USB nor FW ports. No integrated SIM slot for 3G connection.

Instead of EC/34 slot, we get measly SD card reader. Wonderful, it would serve as nice dust conduit.

It’s ridiculous change. On the so-called professional machine, you’re stuck with slow connection methods, you’re stuck with consumer-level card type and you have no means to add what’s missing. Expresscards are not exactly large presence on the market but are by no means non-existing. I own two. Novatel Wireless Merlin X950D for 3G connection and Digitus eSATA 300 card. Both add the stuff pro-level notebook should have outright, but I didn’t mind getting them because the machine itself is great.

These new models are so good, but sadly crippled in the expansion area.

So, if you buy MacBook Pro you’re left with 3 ports and no other option to expand. All that with the portable machine which is a dream to own otherwise - very large hard disk, up to 8GB of RAM (amazing stuff for a 15" which is my target size), very, very fast CPU and strong graphic card and 80% better battery life than anything else out there. You can do wonders on a machine like that. But if you do video, you’re stuck with FW800 and USB2, both 2-4x slower than eSATA so you’ll be left twiddling your thumbs while things are copied back and forth. Or if you use CF-cards (most hi-end DSLRs do) your best bet is FW-based card reader, instead of EC/34 types which connect directly to PCIe bus and offer much faster transfer rates.

I hope Apple will come to their senses – like they did with bringing FW800 back to all models – and bring EC/34 back. After all, if they wanted to add SD, they could supply simple 5-in-1 card reader that uses that slot – something Sony did with 13" VAIOs several years back. Those things probably cost few bucks now.

The way things are now, I will not buy a new MBP. I doubt Apple will lose a moment of sleep for that, but if there’s enough of us sending them appropriate feedback, we could have something next year.

How are Hulu, Amazon, iTunes and others actively stopping me to give them money

Today, for the who knows what time these few weeks alone, Hulu lost a sale from me. I know they don’t sell things but operate on ad-revenue basis, but my point stands.

No, thanks, this would be waste of my time

So, only US. Given that I’m living in Serbia, chances of Hulu appearing here are worse than 0. Thus Hulu will never work for me. The blurb on this dialog is rather telling - they will have to cross quite a bit of legal hurdles to get this working here. Given the size of Serbia internet audience and the part of it willing to pay for stuff online, I can safely say that legal costs to make this happen would probably outweigh a year worth of revenue.

Same thing certainly applies to sites like iTunes and Amazon MP3 Downloads. The only way I’m able to buy anything on the iTunes is using gift cards brought by friends from their US vacation (or bought off eBay). Amazon uses Geo IP filtering and card billing address checks to prevent people buying MP3s of their store, if they are not in the US.

I seriously wonder when will content producers figure out how much money they are losing this way. I have valid debit cards I can buy stuff from various web sites in the world. If my money is acceptable when I’m buying electronic goods on the UK Amazon, it’s should be perfectly acceptable to buy music.

The way things are now, Hulu, iTunes and Amazon are actively working to prevent me to give them money. I don’t think that can be more stupid then it is.

I’m fully aware that stores would be happy to have me and collect their cut of my buys, that they are forced to do this thing. So I’m puzzled by the continuing insistence of the content rights holders to prevent me to buy Galactica or Heroes on iTunes/Hulu. Instead, I wait for EasyTV crew to publish the gorgeus looking HD capture of the latest episode and torrent it down. I adored Battlestar Galactica and would buy entire seasons, if only I was let to.

In the age of global economy, I see no reason to prevent people from any country in the world to buy things in any other country. When I look at my purchases over the last few years, I spent quite a bit of money on places like PragProg where I bought several products and asked my company to buy some stuff of them too. None of those sales would be possible if they acted in the same way like music/TV/cinema industry worked. Actually, if they did work like that I would probably torrent down their stuff too, because I needed those screencasts.

Food for thought.