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How to find crash logs for iPhone applications on Mac, Vista and XP

iTunesConnect service — a web site that iPhone developers use to manage their published applications — has a separate area that will list all the synced crash reports from the application users.

However, not all of the crashes appear there, or are slow to appear. Thus, if you have a desperate problem with someone’s application, it’s a good idea to pick these up and send them to a developer.

Here’s how, in three major operations systems: Mac OS X, Windows Vista / Windows 7 and for Windows XP.

iTunes sync

Application crash logs are transfered to your computer each time you do a sync with the device, in the iTunes. Thus, first step is to sync with iTunes:

Sync the iPhone or iPod Touch through iTunes

Sync the iPhone or iPod Touch through iTunes

Mac OS X

On the Mac, crash logs are kept at:

~/Library/Logs/CrashReporter/MobileDevice/<DEVICE_NAME>

where ~ is your Home folder. Here’s an example:

Crash logs on the Mac OS X. Device name is "iPhone AV" here

Crash logs on the Mac OS X. Device name is “iPhone AV” here

There’s the .crash file and .plist file – archive them both and send to a developer. Actually, pick all the files you find there that have the name of the problematic application.

Windows Vista / Windows 7

Files are located here:

C:\Users\<USERNAME>\AppData\Roaming\Apple computer\Logs\CrashReporter/MobileDevice/<DEVICE_NAME>

AppData folder is hidden by default, so here’s how to access it. Get into your personal folder:

User folder, with Vista folder path

User folder, with Vista folder path

Now click on the folder (address) bar which will change the display into Windows folder path and add \AppData to it, then click Enter.

When clicked, the address bar changes into regular Windows folder path

When clicked, the address bar changes into regular Windows folder path

This will then show the folder contents. From here, you can follow the path above until you get to the crash logs.

For Windows 7, follow the same procedure.

Windows XP

Location is here:

C:\Documents and Settings\<USERNAME>\Application Data\Apple computer\Logs\CrashReporter/<DEVICE_NAME>

<USERNAME> is your login username. Application Data folder is usually hidden by default, so you need to reveal it in the same way as in Vista — by typing in and pressing Enter.

And that’s it. Easy :) – rest is for developer to sweat it.

tags: AppleProgramming
Comments: 3

Posted 1 year agopermanent link

trackback URL: http://aplus.rs/apple/how-to-find-crash-logs-for-iphone-applications-on-mac-vista-and-xp/trackback/

Voices from the crowd, 3 so far

The Streetview labs com sent me here 2 find out how come my iPhone stopped my tap store game from playing! I’m Sooo Not computor Savvy!! I need all the help I can get! Just praying I can get this all fixed soon! I’m a Newby 2 All This High Tech Stuff & only got this phone cuz of my brothers cell phone package upgrade! I’ve had 2 use his desk top computor just 2 get this phone up & running! Have had the new phones 4 at least 56 months & NEVER HAD A PROBLEM TIL NOW! Hoping 4 The Best! Glad 4 The leads here! Work on resolving 2 marrow! Many Many Blessings 2 ALL!!! TU! L

by Leslie
9 months after the post

[…] How to get the logs from your iPhone to send to a developer if your app crashes […]

by iPhone Crash Course – Step 6: Essential Facts and Tricks | MobileAppUI
11 months, 2 weeks after the post

Thank you so so much for explaining how to fix this problem with Vista! :) it was taking my computer a very long time to transfer a purchase from my iPod to my iTunes, and so I finally found this article and it finished within seconds. Thanks!!

by Kay
1 year after the post

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